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We are a family run business with a retail shop in Edinburgh. Originally a franchise, we set up our business so that we could do something together as a family. A short time later we branched out on our own and are now one of the best known brands of printers, consumables and related products and services in Edinburgh. We believe that our customer focus and integrity has been the key to our success, but we are continually evolving and improving.
With over 15 years of trading we have built up a loyal and diverse customer base, from students, home users and local businesses. We love being part of a community and believe local businesses should be encouraged to support each other.
Being a family business gives us a strong sense of dedication and commitment to our customers. To us our customers are an extension of the family and we believe this makes us stand out from the crowd. Feel free to come by, we’ll stick the kettle on and have a chat about how we can reduce your printing costs, reduce printing waste and give you a great friendly service.
Twelve years ago, Dougie and Dee Pilkington worked for Marshalls at Newbridge. Dougie was with Marshalls for nearly 25 years and Dee for 20 years. When the company closed, they grabbed the chance to take control of their own destiny and went into business for themselves, joining the Cartridge World Franchise and then becoming independent with Capital Cartridges in 2009.
With Dee`s sister Karen joining them early on and managing the Bathgate branch and Dougie`s son Scott managing the Elm Row branch in Edinburgh, it truly is a Family business.
Determined to succeed together, they’ve spent the last decade working hard to grow the business and it’s paid off. They are now the leading supplier of ink and toner cartridges in the Lothians, with a shop in Edinburgh and supplying the City along with the Lothians and beyond.
Dougie and Dee set themselves apart by understanding that not everyone is comfortable with computers and printers. Their experienced, friendly staff are always happy to answer questions and their encyclopaedic product knowledge means you get exactly the right product for your needs. (Whether you know which special ink you need or not!)
By knowing precisely how best to help their customers, Capital Cartridges has built up a fiercely loyal and enthusiastic following of regular customers – small businesses, homeworkers, private individuals – in fact, anyone who uses a computer or printer! The free, same-day business delivery service and bright liveried car are the cherry on top.
“We know we’re not the only cartridge store in town, but we do our utmost to provide an unrivalled service to put customers at ease with their buying decisions and encourage them to come back to us again and again,” says Dougie.
Capital Cartridges built its reputation supplying quality guaranteed refill ink cartridges. As you would expect, as the needs of customers have changed, they’ve kept pace. These days, the range has expanded and you can now purchase new, original cartridges and compatible cartridges, along with a host of other ink cartridges and office supplies. They offer mobile and laptop accessories, paper, stationery, office equipment and even continental plug adaptors!
Now is the perfect time to pop in to your local Capital Cartridges shop and expect to receive a warm welcome.
Along with ink and toner cartidges, we also expanded in to key cutting with the inclusion of Edinburgh Key Cutting within the premises. Cutting while you wait it has now become an important part of our business and continues to grow.